🔐 Privacy Policy – Divy Gold

1. 📌 Introduction

This Privacy Policy applies to all visitors, customers, and users of Divy Gold’s website and services. By accessing our website or placing an order, you agree to the collection and use of information in accordance with this policy.

2. 📥 Information We Collect

When you interact with Divy Gold, we may collect the following personal or non-personal data:

• Personal details such as your full name, mobile number, billing/shipping address, and email address.

• Payment information such as UPI ID or partial card details (processed securely via third-party payment gateways, not stored by us).

• Device and browser data like IP address, location,and browsing behavior (for analytics and performance),Pages visited and time spent on site, Cookies and tracking pixels.

• Order history and customer service interactions.

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3. 🎯 Why We Collect This Information

We collect your information for legitimate business and service-related purposes, including:

•  To provide shipping and delivery updates

• To process and deliver your orders efficiently

• To communicate updates, offers, and support information(only with your permission)

• To personalize your shopping experience

• To improve website functionality, performance, and security

• To comply with legal and tax requirements, or regulatory obligations

We do not sell or rent your personal data to third parties.

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4. 💳 Payment and Security

We do not store or have access to your full credit/debit card or UPI details.

All transactions are processed through secure payment gateways such as Razorpay, Paytm, UPI or similar providers. Your full payment information is never stored on our servers.

We implement best practices to protect your data, including SSL encryption and firewalls.

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5. 📦 Third-Party Services

We only share your information with trusted third parties where necessary:

• • 📦 Courier partners – for order delivery

  • 📩 Email/SMS services – for transactional and promotional messages

  • 📊 Analytics platforms (e.g., Google Analytics, Facebook Pixel) – for understanding customer behavior

  • 🛒 Payment processors – for secure transactions

We do not sell, rent, or disclose your personal data to third parties for their own marketing purposes. All partners we work with are contractually obligated to follow strict data protection standards and are prohibited from using your information for any marketing activities not authorized by Divy Gold.

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6. 🍪 Cookies

Cookies are small files stored on your browser to improve your shopping experience. We use cookies for:

• Maintaining login sessions and shopping carts

• Remember your cart and preferences

• Tracking user behavior to optimize content and offers

  You may disable cookies in your browser settings, but this may limit certain features of the site.

  Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

  If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

  When you log in, we will also set up several cookies to save your login information and your screen display choices.  If you select “Remember Me”, your login information is saved . If you log out of your account, the login cookies will be removed.

   

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7. 🔐 Data Security

We employ the following security practices to protect your information:

• SSL encryption for secure browsing

• Firewalls and secure hosting servers

• Regular software and server updates

• Secure admin access and role-based data visibility

While we strive for 100% security, no method of online transmission is completely foolproof. In the event of a data breach, we will inform affected users as per applicable regulations.

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8. 🧍 Your Rights & Choices

You have control over your data. You can:

• Request access to the data we hold about you

• Ask for corrections or deletion of your personal information

• Opt out of marketing communications/EMAILS/SMS at any time

• Request data portability (in applicable jurisdictions)

To make any such request, contact us at support@divygold.com.

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9. 🧒 Children’s Privacy

Divy Gold does not knowingly collect personal data from children under 13. If we learn that we have inadvertently collected such data, we will delete it promptly.

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10. 📄 Retention of Data

We retain your data only as long as necessary to:

• Provide the services you request

• Meet legal and tax obligations

• Settle disputes or enforce our policies

Inactive customer accounts and unused data may be purged after a reasonable period of time.

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11. 🌐 Links to Other Sites

Our site may contain links to third-party websites (e.g., courier tracking, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately before engaging with them.

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12. 🔄 Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and continued use of our services means you accept the revised terms.

We recommend checking this page periodically to stay informed.

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13. 📬 Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your data is handled, please reach out to:

Divy Gold Customer Support
📧 Email: support@divygold.com
📞 Phone/WhatsApp: +91-6388711081

🌐 Website: www.divygold.com

 

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Thank you for trusting Divy Gold – Where elegance meets affordability.
“Sona Jo Dikhe, Bharosa Jo Tikhe.”

We’re committed to protecting your data as much as your golden moments.

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