💬 Frequently Asked Questions (FAQ)
Welcome to Divy Gold!
We’ve compiled a list of frequently asked questions to help you better understand our brand, products, services, and policies.
🔸 ABOUT DIVY GOLD
❓What is Divy Gold?
Divy Gold is a trusted brand offering 1 gram gold-polished imitation jewellery that combines traditional craftsmanship with modern designs. Founded by Mr. Vardan Jain in Daliganj, Lucknow, our mission is to make elegant jewellery affordable for everyday wear.
❓What is 1 Gram Gold Jewellery?
1 gram gold jewellery refers to ornaments made from base metals like copper or brass, coated with a thin layer of real gold using electroplating. The coating typically weighs around one gram. It gives the luxurious appearance of real gold jewellery at a much lower cost, perfect for daily use, parties, or festivals.
🔸 ORDERS & PAYMENTS
❓How can I place an order?
You can place an order directly through our website at www.divygold.com. Browse your favorite designs, add them to your cart, and complete the checkout process with your delivery and payment details.
❓What payment methods do you accept?
We accept a variety of payment options, including:
Debit/Credit Cards (Visa, MasterCard, etc.)
UPI (Google Pay, PhonePe, etc.)
Net Banking
Wallets (Paytm, etc.)
Razorpay Secure Checkout
❓Is Cash on Delivery (COD) available?
Currently, Cash on Delivery is not available, but we ensure all payments are secured through SSL encryption and Razorpay’s secure gateway.
🔸 SHIPPING & DELIVERY
❓Do you deliver across India?
Yes, we ship all over India through our trusted partners like Delhivery, Blue Dart, and India Post. Delivery time varies by location:
Metro cities: 2–4 business days
Tier 2/3 cities: 4–7 business days
Remote areas: Up to 10 days
❓How much are the shipping charges?
Free shipping on orders above ₹10000
₹100 flat shipping for orders below ₹10000
❓How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via SMS, email, and WhatsApp. You can use this to check real-time updates on your delivery.
🔸 RETURNS, REFUNDS & CANCELLATIONS
❓Do you offer returns or exchanges?
Yes. We accept returns and exchanges within 12 hours of delivery under the following conditions:
The product must be unused and in original packaging
A valid reason must be provided (e.g., damaged on arrival)
Please contact us immediately at vardan@divygold.com or +91 6388711081 to initiate a return.
❓What is your refund policy?
Once your return is approved and we receive the item, a refund will be processed within 5–7 business days to your original payment method.
❓Can I cancel an order after placing it?
Yes, you can cancel an order before it is shipped. Once shipped, cancellation is no longer possible—you’ll need to follow the return process.
🔸 PRODUCT & QUALITY
❓Is your jewellery real gold?
No, our jewellery is not made from solid gold. It is 1 gram gold-polished imitation jewellery, crafted with a gold coating on high-quality base metal. It offers the shine and elegance of gold without the high cost.
❓Is the jewellery durable for daily use?
Yes. Our pieces are crafted to be lightweight, comfortable, and durable, ideal for daily wear. However, we recommend:
Avoiding exposure to perfumes, water, and chemicals
Storing in a dry, air-tight box
❓Will the gold polish fade?
With regular use and care, the gold polish can last for several months to a year. To extend its life:
Wipe after each use
Store separately to avoid scratches
Avoid harsh soaps or chemicals
chemicals
🔸 CUSTOMER SUPPORT & CONTACT
❓How can I contact Divy Gold?
You can reach us via:
📞 Phone/WhatsApp: +91-6388711081
📧 Email: support@divygold.com
📷 Instagram: @divygoldofficial
Our support hours are: Monday to Saturday, 10 AM – 7 PM
❓Where is Divy Gold based?
We are based in Daliganj, Lucknow (Uttar Pradesh), India, and proudly ship our products across the country.
🔸 OTHER QUESTIONS
❓Do you offer gift packaging?
Yes! On request, we offer gift-ready packaging for special occasions like anniversary, birthdays, weddings, or festivals. Simply add a note at checkout or message us.
❓Do you offer bulk or reseller discounts?
Yes, we welcome bulk and reseller orders. Please contact us directly for wholesale pricing and partnership opportunities.
💎 Still have questions?
Don’t worry! Reach out to us and we’ll get back to you as soon as possible.
📧 Email: vardan@divygold.com
📱 WhatsApp: +91-6388711081
🌐 Website: www.divygold.com