Terms & Conditions – DivyGold.com

1. General Information

Divy Gold is an online platform selling 1 gram gold-polished imitation jewelry such as necklaces, chains, earrings, and rings. We offer quality designs at affordable prices, with an emphasis on customer satisfaction and transparency.

DivyGold.com is owned and operated by [Divy Gold], based in India. We specialize in 1 gram gold-plated imitation jewelry crafted to resemble real gold for everyday wear, gifting, and weddings. These products are designed to offer a luxurious look without the cost of pure gold.

2. Product Disclaimer

• Products sold on Divy Gold are not BIS-hallmarked or certified pure gold.

• “1 gram gold” refers to the style and polish type, not to the actual weight or gold content.

• All items are imitation jewelry with a gold-polished finish, suitable for fashion use.

• Slight differences in color, texture, or design may occur due to screen display, photography lighting, and handmade craftsmanship. These are not considered defects.

3. Eligibility to Use

By using this website, you confirm that:

• You are at least 18 years old or are accessing the site under the supervision of a parent or guardian.

• You are legally capable of entering into binding contracts

You are not barred from using our services under applicable laws

4. Use of Website

You may access and use DivyGold.com only for personal, non-commercial purposes. Any misuse of the website, including but not limited to, hacking, spamming, data mining, or fraudulent activity, is strictly prohibited.

We reserve the right to:

• Deny or suspend access without notice.

• Cancel orders if suspicious behavior is detected.

• Take legal action in the event of misuse.

5. Products & Descriptions

We make every effort to display our products as accurately as possible. However:

• All items are imitation jewelry, polished with a 1 gram gold-style finish.

• Products may have slight color and texture variations due to photography lighting or screen settings.

• Images are for reference only; actual product may differ slightly.

6. Order Acceptance & Fulfillment

• All orders are subject to availability and acceptance.

• We reserve the right to cancel any order at our discretion (e.g., payment issues, stock unavailability, suspicious activity).

• In the event of cancellation, you will be informed via email and issued a full refund if applicable.

5. Pricing, Taxes, and Payments

• All prices are listed in Indian Rupees (INR).

• Prices include applicable IGST, CGST, and SGST where required.

• Payment methods include UPI, credit/debit cards, net banking, and approved wallets.

• You will see the total cost (including shipping and taxes) at checkout.
• Prices are subject to change without prior notice.

6. Shipping & Delivery

• We aim to dispatch orders within 2–5 business days.

• Estimated delivery timelines vary based on your location.

• Delays due to courier partners, strikes, or natural events are beyond our control.

• Once dispatched, tracking details will be shared via email or WhatsApp.

7. Return & Exchange Policy

Refer to our Return & Exchange Policy for detailed terms.

• Returns are accepted within 24 hours of delivery in case of damage, defects, or wrong item.

• You must provide proof of purchase (invoice/order ID).

• Exchanges are offered at 40% of the original product price (excluding GST and shipping) anytime of purchase.

• Returned items must be unused, in original packaging, and accompanied by proof of purchase.

• Refunds may take 7–10 working days to process.

8. Exchange Policy – 40% Value Credit

We offer an exchange credit worth 40% of the product’s price before GST and shipping, redeemable on your next purchase.

Conditions:

• Item must be returned within 90 days.

• The product must be in good condition, unused, and in original packaging.

• Exchange is subject to inspection and availability.

• Shipping charges are not included in the exchange value.

8. Intellectual Property

• All content on DivyGold.com — including logos, text, images, graphics, and designs — is the intellectual property of Divy Gold.

• You may not copy, modify, or distribute any content without prior written consent.

9. User Conduct

You agree not to:

• Violate any laws or third-party rights

• Upload or share harmful, abusive, or misleading content

• Attempt to gain unauthorized access to our systems

• Use the site for fraudulent or deceptive activity

Violation may lead to account suspension or legal action.

10. Privacy & Data Protection

• We collect your personal data (e.g., name, contact info, payment details) solely to fulfill your orders and enhance user experience.

• We do not sell, rent, or disclose your data to third parties for their own marketing.

• Our trusted partners may access your data only to the extent required for services like payment or delivery.

• These partners are bound by data protection laws and cannot use your data for marketing or reselling.

Read our full Privacy Policy for more.

10. Limitation of Liability

Divy Gold is not liable for:

• Any indirect, incidental, or consequential damages from the use of our products

• Damage due to misuse, exposure to water/chemicals, or mishandling of imitation jewelry

• Loss due to incorrect user-submitted shipping info

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [Your City/State].

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page. Continued use of the site after changes implies acceptance of the new terms.

13. Contact Information

For questions or support:

📧 Email: support@divygold.com
📱 Phone: +91-6388711081
🌐 Website: www.divygold.com