2. 💳 Pricing, Payment & Offers

• All prices on the website are listed in Indian Rupees (INR) and are inclusive of applicable GST (Goods & Services Tax) unless otherwise stated.

• We reserve the right to change pricing, offers, or discontinue items , and product availability without prior notice.

• Accepted payment methods include credit/debit cards, UPI, and wallet payments via our secure checkout gateway. Your personal and financial information is protected through encrypted transactions.

3. 📦 Order Processing & Shipping

• Orders are usually processed within 1–3 working days after payment confirmation.

• Estimated delivery time varies between 3 to 7 business days, depending on your location and the courier partner.

• Tracking information will be provided via SMS or email.

• We are not responsible for delays due to third-party courier services or unforeseen circumstances.

• While we strive for timely deliveries, Delays due to weather, courier issues,  are beyond our control.

4. 🔄 Returns, Replacements & Cancellations

We want you to be satisfied with your purchase. Our return policy is designed to be fair and easy.

• We accept returns within 3 days of delivery, only if:

  • The item is damaged, defective, or

  • You received the wrong item.

• The returned product must be unused, in its original condition and packaging, with tags intact.

• We do not accept returns for reasons such as personal preference or change of mind.

• To initiate a return, contact our support team at support@divygold.com

• Cancellations are only accepted before the order is shipped.

5. 🛑 Use of Website

You agree not to use our website for any unlawful or harmful purposes, including but not limited to:

• Attempting to hack or disrupt the site.

• Copying product images, descriptions, or branding for commercial use.

• Submitting false reviews or misleading information.

All content on this site, including text, images, and logos, product designs, and written material are the intellectual property of Divy Gold and may not be copied or reused without permission.

6. ⚠️ Disclaimer & Liability

While we take pride in the quality and appearance of our products, we want to clarify:

• Our products are fashion jewelry and not meant for investment or resale as precious metal.

• They may contain gold-plated, gold-polished, or imitation materials, and may fade over time with exposure to sweat, water, or chemicals.

• Divy Gold will not be liable for:

  • Skin allergies or irritations caused by material sensitivity.(customers are advised to read materials used).

  • Financial loss due to misunderstanding of product composition.

  • Any indirect damages related to delays or product performance.

7. 📝 Modifications

We reserve the right to modify or update these Terms of Use at any time without prior notice. The updated version will be published on this page, and your continued use of our services will indicate acceptance.

8. 📬 Contact Us

We are always here to help. If you have any questions or concerns about these terms or our products, feel free to reach out:

• 📧 Email: support@divygold.com

• 📞 Phone/WhatsApp: +91-6388711081

• 📍 Address: Daliganj, Lucknow-226020